Terms & Conditions
CAR PARK CHARGES: £3 per vehicle per night or day. Add & pay directly when selecting your room. First come first serve basis. Complimentary parking is available along the neighbouring roads.
PET CHARGES: Only £ 20 per pet per night or day. Please bring your own bedding for your pet.
WI-FI: Free complementary Wi-Fi is available. Select BT_Guest_Wi-Fi
CANCELLATION POLICY: Your full booking may be refunded or the first night depending upon the circumstances.
RECEPTIONIST: IF 24 HRS RECEPTIONIST IS NOT AT THE DESK. PLEASE USE INTERCOM AT RECEPTIONIST DESK TO CALL HIM OR HER OR CALL 07305181331 / 07306158525
EARLY CHECKING IN FEES: From 11am to 15:00hrs fees of £30 applies. From mid night to 11am, price of a full night applies.
LATE CHECKING OUT FEES: From 11am to 13:00hrs a fee of £10 applies. After 13:00hrs check out, price of a full night applies.
ROOM CONFIGURATION: Please send us a text message ( SMS ) or WhatsApp message to 07305181331 before 11am on the day you are about to check in to inform us how you would like your room, for example; twin beds in the room ( two seperate single bed in a room ) or king size bed in a room or for a family room, two single beds and a sofa bed or 3 single beds ( please note that some of the family room can be arranged as 3 single beds and some as twin beds / king size and a sofa bed ). We will not be able to reset bed configurations order after 5 pm on your day of check in but will be able to do it the next day if your booking is more that 1 night.
SUPERMARKET & SHOPS:
Tesco closes at 11pm ( Monday to Saturday & 5 pm Sunday ) and Esso Garage with Morrison mini supermarket is 24hrs, 3 minutes drive up the road.
TAXIS:
SOME TAXIS TEL NUMBERS: 01892640641, 01892457979, 01892888888, 01892322611, 01892522522, 01892802803, 01892802803, 01892511911
RESTAURANTS:
We have 6 restaurants ( Three pubs ), One Indian and two Chinese, all within walking distance from our hotel. 24 hours MacDonalds, Kentucky, Pizza restaurant, Subway etc.,is about 13 minutes drive away at Dowding way Tunbridge Wells Business Park TN2 3UY.
FOOD ORDER & DELIVERY UP TO 23:00HRS DAILY www.deliveroo.co.uk
BREAKFAST:
Continental breakfast is at £10 per person and cooked breakfast is at £15 per person. Please pay at time of your booking.
CONTACT US VIA :
1. Tel: 07305181331. If this line is busy or no answer, please text us your message or WhatsApp your message to us.
2. If no answer, please send us a text message or WhatsApp message at 07305181331 and we will endeavor to answer to your query as soon as possible.
3. Send us an email at : info@anandlodge.co.uk or anandlodge@gmail.com
COMPLAINT:
All complaint should be via email to : info@anandlodge.co.uk or anandlodge@gmail.com and we would strive to answer as soon as possible ranging from immediate response and up to 7 days, depending upon the nature of the complaint.